Refund & Replacement Policy

We'd rather fix a problem than argue about it. Here's exactly how it works.

Replacement first

Every product includes a replacement warranty for its stated duration (e.g. a 1-month Netflix account is covered for the full month). If your item stops working:

1. Open a ticket from your dashboard with the order number.
2. We verify and issue a replacement — usually within a few hours, always within 24.
3. The replacement continues your original warranty period (the clock doesn't restart).

When you get a refund

• We can't deliver your order within the promised SLA → full refund.
• Your item fails under warranty and we can't replace it → refund for the unused period.
• You paid but the order can't be fulfilled (e.g. product discontinued) → full refund.

Refunds go to your store wallet instantly (spendable immediately), or back to your original payment method within 3–5 working days on request.

What's not covered

• Password/email changes on shared accounts (this locks everyone out).
• Bans caused by using the product against its own rules (e.g. cheating in games, region tricks explicitly warned about on the product page).
• Change of mind after delivery — digital goods can't be "returned" once credentials are seen.

Amount mismatches

Paid the wrong amount by QR/bank transfer? Don't worry — flag it in your ticket. We either collect the difference or refund the excess to your wallet, whichever you prefer.